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Booking Guidelines

Room Types and Rates:

  • We offer a variety of room types, including deluxe twin, deluxe king, deluxe family, and executive suite Each room type comes with different amenities and rates.

Reservation Policies:

  • Cancellation Policy: You may cancel your reservation up to [number] hours/days before your arrival without any penalty. Cancellations made after this period may be subject to a cancellation fee.
  • Modification Policy: Changes to your reservation, such as adjusting dates or room types, are subject to availability and may incur additional charges.
  • No-Show Policy: If you fail to arrive on your check-in date without prior notice, your reservation may be considered a no-show, and charges may apply.

Payment Information:

  • We accept major credit cards (Visa, MasterCard, American Express) and cash payments. A valid credit card is required to secure your reservation.
  • Prepayment or a deposit may be required at the time of booking. The remaining balance will be settled upon check-in.

Guest Responsibilities:

  • Guests are responsible for adhering to hotel policies, including noise levels, smoking restrictions, and respectful behavior towards staff and fellow guests.
  • Any damages caused to hotel property during your stay will be charged to your credit card. Please report any issues or concerns to our front desk immediately.

Special Requests and Assistance:

  • If you have any special requests such as room preferences, dietary restrictions, or accessibility needs, please inform us in advance, and we’ll do our best to accommodate you.
  • Our concierge team is available to assist you with restaurant reservations, local attractions, transportation, and any other inquiries or arrangements you may need.

Important Reminders

Check-in and Check-out Times:

  • Check-in begins at 12:00 pm. Early check-in is subject to availability.
  • Check-out time is at 10:00 am. Late check-out requests can be accommodated based on availability and may incur additional charges.

Payment Information:

  • Upon check-in, please present the credit card used for booking and a valid ID for verification.
  • Any additional charges incurred during your stay will be settled upon check-out.

Hotel Policies:

  • Smoking is strictly prohibited in all indoor areas of the hotel.
  • Pets are not allowed unless prior arrangements have been made.

Facilities and Services:

  • Our hotel offers [List of Facilities and Services]. Please refer to the guest directory in your room for more information.
  • For any special requests or assistance, please contact our front desk at [Front Desk Number] or dial [Extension Number].

Health and Safety Measures:

  • We have implemented enhanced cleaning and sanitization protocols throughout the hotel to ensure a safe environment for our guests and staff.
  • Please follow any health guidelines and protocols posted in public areas, such as wearing masks and practicing social distancing.